TBSHS 1/4 Zip Mid-Layer
Regarding the TBSHS 1/4 Zip Mid-Layer you have ordered through Esquared Clothing, we wanted to take this opportunity to apologise profusely for the elongated wait you have had to endure for this item.
In brief, when we onboarded TBSHS, we were mislead from the local manufacturer that we would be able to source these items from them immediately. Unfortunately, this manufacturer then made a late decision, as they work with Tylers, and refused to supply a number of items to us. This has meant that we had to outsource the manufacture of some items to another manufacturer who had to design, sample and then manufacture these to the same specification in a very short space of time but this has not made it to us in time for the new academic year. The school is aware of this.
Although we have been working around the clock and are close to receiving the final product in order to distribute in the next 2 weeks, we do feel you shouldn't have to wait any further and you need option of sourcing this item elsewhere. Having said this, please could you take this opportunity to choose an option below which best suits you.
Option 1:
In brief, when we onboarded TBSHS, we were mislead from the local manufacturer that we would be able to source these items from them immediately. Unfortunately, this manufacturer then made a late decision, as they work with Tylers, and refused to supply a number of items to us. This has meant that we had to outsource the manufacture of some items to another manufacturer who had to design, sample and then manufacture these to the same specification in a very short space of time but this has not made it to us in time for the new academic year. The school is aware of this.
Although we have been working around the clock and are close to receiving the final product in order to distribute in the next 2 weeks, we do feel you shouldn't have to wait any further and you need option of sourcing this item elsewhere. Having said this, please could you take this opportunity to choose an option below which best suits you.
Option 1:
- You would like to source this elsewhere and would like a refund from Esquared Clothing.
- Please send us an email quoting your order number and ONLY THE WORD "REFUND".
- We will then process the refund and you will be able to source this from the alternative sports supplier for TBSHS
- You are happy to wait.
- We will distribute the 1/4 zip mid-layer as soon as we receive the final product (within the next 2 weeks).